Question 1

How much does the MyDesign App cost?

Accepted Answer

AUD $0.99/year.

Question 2

Are there any other associated costs using the MyDesign App?

Accepted Answer

It is an annual payment of AUD $0.99.Other costs could include the cost of having your design made by an external provider which would be sourced by the user, and any associated costs pertaining to having the design made.  This is between the tailor and user.

Question 3

How do I log on to the MyDesign App?

Accepted Answer

Download the MyDesign App via the Apple Store or Google Play; Register by creating a password.      You do not need to login each time, unless you log out of the App.

Question 4

Is my device supported?

Accepted Answer

The MyDesign App can be downloaded and used on iphones, ipads and Android devices.

Question 5

Is there a tutorial on how to use the MyDesign App?

Accepted Answer

Yes; click on 'How It Works' on the website menu and you will be taken to a tutorial video.

Question 6

Is this age appropriate for my child?

Accepted Answer

This App is age appropriate for children aged six years and over.

Question 7

What happens if I forget my password?

Accepted Answer

To reset your password, open up the App homepage, tap 'LOGIN' then tap 'Forgot password' and enter your email address to receive password reset instructions.

Question 8

Can I file/store my designs on the App?

Accepted Answer

Yes. You can safely store designs in your customised folders in the Portfolio page.

Question 9

Can I save my designs on another database?

Accepted Answer

Yes. In addition to storing your designs on the App, you can download your designs and save them to a folder on your desktop.

Question 10

Can I share my designs?

Accepted Answer

Yes. There are a few social media options to choose from, including a print option.

Question 11

Can I design an outfit using two different garment types, such as top and skirt or top and pants?

Accepted Answer

Yes. Once you design a top or bottom, you will be given the option to add a garment.  Once you design both items, you will be able to view the two designs together to make a complete outfit.

Question 12

Can I have my designs made?

Accepted Answer

Yes. You can search for a tailor worldwide.  This is directly communicated between the user and the chosen tailor, independent from MyDesign.

Question 13

How do I pay for having my designs made?

Accepted Answer

This is an arrangement made and agreed between the user and the tailor chosen by the user, independent from MyDesign.

Question 14

Will anyone have access to my designs if I do not use the 'share' option?

Accepted Answer

No, unless you provide your password or if another person is using your phone and accesses the MyDesign App if you have not logged out previously.

FAQs

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